Whether you need help with your order, or just want to tell us what you had for breakfast; We love chatting. So get in touch and our awesome team will be help you out faster than you can say Huffer Puffer.
Below are some handy answers for common questions:
For most items we are a streetwear fit, so if you are after a more classic fit we recommend sizing down.
Mens T-Shirt Fits:
CLASSIC TEE: A Classic fit men's T-Shirt.
SUP TEE: A Half box street wear fit mens T-Shirt.
BLOCK: A baggier box fit mens T-Shirt.
Womens T-Shirt Fits:
CLASSIC TEE: A Classic fit women's T-Shirt.
RELAX TEE: Boxy fit women's T-Shirt
SLOUCH TEE: baggy fit oversize women's T-Shirt
All orders are shipped via New Zealand Post from our online fulfilment warehouse in Auckland.
We pick orders Monday - Friday. You will receive order tracking once it is picked which can take up to 3 working days.
In some cases part of your order may dispatch from a Huffer store and come in seperate packages.
Please don't panic this is normal.
Once your order is picked and dispatched, courier delivery times should be:
Auckland Delivery: 1-2 working days*
North Island delivery: 2-6 working days*
South Island delivery: 2-8 working days*
Rural delivery: New Zealand Post will deliver your parcel to a rural depot, where a third-party courier will then deliver to you. If your tracking is showing as delivered but you have not received it, it will be at the depot and you should receive it within 48 hours.
For Aussie information make sure you are using huffer.com.au 🇦🇺
* In high volume sale periods, and if your order is bought on sale your order can take up to 5 days to pick.
Exchanging or returning your order is easy as. Just follow the steps on our returns portal here.
Some tips to remember:
• We can only credit sale items (no refunds)
• Product must be in brand new, unworn/unwashed condition with swing tags still attached to be eligible for any kind of exchange credit or refund.
• If your exchange request is unable to be fulfilled due to no stock available you will be credited.
• We do not reimburse shipping for exchanges etc. (Only for faulties).
• Keep a hold of your tracking number!
No need to worry, the rest of your order will be with you shortly!
We ship all online orders from our Auckland warehouse. Sometimes if they are low on stock it will be sent to a Huffer store for fulfilment.
If all the stock in your order isn't available in one location, then part of it will be sent and the remaining items will be allocated to another location with stock available to be sent. This is called a split order. If it has been longer than 5 business days since you received the first part of your order, please get in touch with our support team so they can resolve this for you ASAP!
We can only exchange or credit sale items. We cannot refund them to your card.
No, all prices are final upon checkout.
Here at Huffer, we love a good old-fashioned sale. Our promotional activity isn’t planned in advance, and sometimes an item may go on sale after you’ve purchased it. Unfortunately, we cannot honour the sale price for an item purchased beforehand. Sorry about that!
No, we cannot take phone payments for purchases.
Sorry folks! For your security (and ours!) we cannot accept phone payments due to the risk of a fraudulent transaction.
Like any clothing, following the correct processes for laundering your Huffer gear is important. This ensures it lives a long life. Always read the care labels and follow the instructions.
For tips on how to look after your Huffer Puffer click here for the various care guides.
We do not replace garments that have been incorrectly washed or handled.
If you are unsure how to care for your garments please don't hesitate to ask support for help.
