If you have changed your mind (unlikely we know 😉) Please get in touch with us immediately. There is a tiny window for us to cancel orders, however there are no guarantees so don't wait around. (our warehouse team are speed demons).

We aim to pick and dispatch your order within 3 working days to make sure you receive it ASAP. This means you are unable to cancel or amend an order once it has been fully processed. Instead, It must be returned to our return address in accordance with the returns policy. 

All in store and online vouchers/credit notes expire 12 months after they are issued. We sadly cannot renew or extend them so don't go huffing around!

Yep! We offer Afterpay online and in-store.

Is Afterpay not appearing as a payment option checkout? Make sure you are not signed in with Shoppay as it will disable the Afterpay option at the payment screen.

We don't plan our promotional activity in advance, so neither our support team or our retail teams can forewarn you of any sales.

Triple check that the item you’re buying is included in the promotion!

Our discount codes do not apply to sale items. If an item is already discounted, a discount code will not work on it unless we have specified that the code applies as a further discount. Still not working? Hit us up at support@huffer.co.nz

Oh no we're so sorry if this happened! Please contact support@huffer.co.nz or call 09-304-2601

If you need to change the size or colour of an item after you have placed the order, please try to call us as soon as possible!

We have a small window during which we can make changes, and though we will try our absolute best, we might not catch it in time.

If we don't catch it, you will need to wait until you receive it and proceed with a standard exchange.

Yes you can! However, please note:

Our retail stores can only send your online return back to our warehouse on your behalf. They will let the online support team know they have received your return, this will help action it faster.

The store cannot action size exchanges, credits or refunds on the spot.

All orders are shipped via New Zealand Post from our online fulfilment warehouse in Auckland.

We pick orders Monday - Friday. You will receive order tracking once it is picked which can take up to 3 working days.

Once your order is picked and dispatched, courier delivery times should be:

Auckland Delivery: 1-2 working days*

North Island delivery: 2-6 working days*

South Island delivery: 2-8 working days*

Rural delivery: New Zealand Post will deliver your parcel to a rural depot, where a third-party courier will then deliver to you. If your tracking is showing as delivered but you have not received it, it will be at the depot and you should receive it within 48 hours.

* In high volume sale periods, and if your order is bought on sale your order can take up to 5 days to pick.

Head to the returns page here.

Follow the prompts:

1. Enter your order number

2. Select the eligible items for return

3. Pay for your shipping label or drop your items into your local Huffer store.

4. Print your shipping label and package your goods.

5. Drop it at your local collection point.

6. Once we receive your return it will be actioned and any exchanges will be dispatched in the following days.

All returns must be returned to:

20 Accent Drive, East Tāmaki, Auckland, 2013

Please note. It can sometimes take a few days to action after your return arrives at our warehouse during busy sales periods. Hang tight.

Yes, for an exchange of size, colour or online credit.

Sale items including those purchased with a discount code (excluding the welcome discount) are not eligible for a cash refund.

They are eligible for exchange or online store credit. Online credit is valid for one year from creation and can be used on any online item.

No sorry! All in-store purchases are final and cannot be refunded. However, can be exchanged or we can create an in-store credit.

All in store and online vouchers/credit notes expire 12 months after they are issued. We sadly cannot renew or extend them so don't go huffing around!

Unless the sale is advertised as ONLINE ONLY our staff will happily honour the sale price if presented in store.

Yep! We offer Afterpay in-store and online.

We don't plan our promotional activity in advance, so neither our support team or our retail teams can forewarn you of any sales.

Yes we do. Bring your pears, oranges and Apples and pay the futuristic way.